Many branches, many teams,one AI operating system
Branches share one customer record and each run their own bookings, staff and stock. Access is scoped per branch and key actions are logged. Connect the systems you already use through the API, webhooks and AI actions.
Built in from day one
Capabilities
Built for operations, security and integration
Everything below is in the product today; limits and usage are set by contract.
Branches and branch access
Each branch has its own hours, staff, rooms and equipment. Staff accounts can be limited to the bookings, customers and orders of specific branches.
Custom roles
Combine permissions beyond the preset roles — for example, can view orders but cannot refund.
Audit log
Setting changes, refunds, permission changes and other key actions are recorded with who and when, viewable in the dashboard.
REST API and webhooks
Read and write customers, bookings and orders through the API. Order, booking and customer events are pushed to your systems in real time, signed and retried automatically.
AI actions
Define the external operations the AI may call — for example, looking up an order in your own system. Sensitive actions can require customer confirmation or staff approval first.
Connect existing systems
Google Calendar, Shopify and HubSpot are supported. Your own booking or shop system can plug in through the NovixOne Provider spec, and the AI queries and books against it the same way.
API key controls
Live and test keys with scopes, expiry dates and IP allowlists, plus seamless key rotation.
Isolation and encryption
Each merchant's data is isolated at the database level; third-party credentials are stored with AES-256-GCM. A Data Processing Addendum (DPA) and sub-processor list are available.
AI draft mode
The AI drafts replies instead of sending them; staff review before anything reaches the customer — for businesses that need a person in the loop.
Multiple WhatsApp numbers
Up to 10 WhatsApp numbers on Business, more by contract; every conversation lands in one inbox.
Custom domain
Your customer-facing booking and shop pages can run on your own domain.
Onboarding help
We help set up branches, staff, services and the knowledge base, and walk you through Meta business verification and the WhatsApp connection.
Industries
For multi-branch service and retail businesses
Each of these industries has built-in setup; chains use the same features at scale.
Beauty & aesthetics chains
Package balances, bookings and rescheduling; rooms and equipment allocated per branch; follow-up after treatment.
- Packages & waitlist
- Room & equipment scheduling
- Post-treatment follow-up
F&B groups
Per-branch menus and pricing, table bookings, WhatsApp ordering with payment links, one view for head office.
- Table bookings
- Conversational ordering
- Per-branch pricing
Retail chains
Stock questions, ordering and payment, back-in-stock notices; connects to Shopify.
- Stock lookup
- Shopify connection
- Back-in-stock notices
Clinic groups
Bookings, rescheduling, reminders and waitlists; AI draft mode lets staff review before replying.
- Booking reminders
- Waitlist
- AI draft mode
Education centres
Course questions, enrolment and payment, recurring class bookings and parent follow-up.
- Recurring bookings
- Enrolment & payment
- Parent follow-up
Fitness & yoga chains
Class packages, bookings and waitlists; members manage their bookings on a self-service page.
- Class packages
- Waitlist
- Member self-service
Rollout
Start with one branch, then roll out
No need to switch the whole group at once.
Pilot
Connect WhatsApp for one branch, set up services, staff and the knowledge base, and start in AI draft mode.
Roll out
Add more branches and staff, scope access per branch, and switch the AI to auto-reply.
Integrate
Connect your existing systems through the API, webhooks or the Provider spec, managed centrally by head office.
FAQ
Enterprise FAQ
Can you connect to the booking or shop system we already use?+
Can the AI take actions in our systems?+
Can we bring our own AI model or deploy privately?+
Do you hold compliance certifications?+
Where is data stored?+
Can staff access be limited by branch?+
How is Enterprise priced?+
Planning to run NovixOne across your branches?
We're launching soon. For enterprise plans, email contact@novixone.ai.