Full feature tour
One system, AI through all of it
Not a chatbot with plug-ins — a full business system.
01 · Messaging
WhatsApp + LINE in one inbox
Customers reach you on WhatsApp or LINE; your team handles them in the same inbox. AI takes over when staff are unavailable; staff take over when AI is unsure. If staff take over but don't reply within the wait time you set, AI picks the conversation back up so your customer isn't left hanging.
- WhatsApp Business + LINE both supported, with guided setup
- AI is metered by the work it actually does — a quick question uses fewer credits, and you're never charged per message
- AI ↔ human handoff: when staff are busy, AI continues; when customer asks for a person, AI hands off in a second
- iPhone + Android push notifications — staff handle inbound messages anywhere
こんにちは、土曜の予約を確認したいです。
こんにちは！土曜のご予約を確認しました — トリートメントルーム 2、午後 3 時、スタイリストの Anna 担当です。変更したい点はありますか？(AI replies in the language the customer wrote)
02 · AI Auto-Reply
An AI that actually helps you do business — not a chatbot
Generic chatbots only read pre-written replies. NovixOne's AI Auto-Reply actually completes transactions: takes orders + payment in chat, checks stock, finds available time slots, looks up package balances, puts customers on the waitlist for a full slot, hands off to your team when stuck. If you run a salon, restaurant, or retail shop, the AI already knows your industry on day 1 — no months of training needed.
- Take orders + payment in chat (sends Stripe link, money goes straight to your account)
- Check stock, find open slots, assign staff based on your team's rota
- Look up remaining package sessions, add customers to the waitlist when a slot is full, remember which branch a customer prefers
- Hands off cleanly: when stuck, your staff inbox gets the full conversation context — no need to start from scratch
Want to book a facial next Monday — also can you tell me how many sessions are left on my package?
Done ✅ Your "Hydra Facial 12-session pack" has 7 sessions left, valid through 8/15. Monday 4/27 at our Central branch has 14:00 / 16:30 / 19:00 open — which works?
03 · AI CRM
A CRM that grows itself
After every conversation, AI quietly remembers customer preferences (preferred staff, allergies, usual visit time) and tags whether the customer is anxious, frustrated, ready to buy, or satisfied. Next time the customer messages, AI (or your team) opens the profile and sees their full background instantly — no re-asking, no starting from scratch.
- AI auto-remembers preferences: forgets after 6 months without a visit; new info overwrites old — never answers from outdated info
- AI auto-reads conversation tone: anxious / frustrated / ready to buy / satisfaction level — straight onto the customer profile
- Customer life-stage auto-tagged: new / active / at-risk / dormant / lost — recalculated daily
- Every customer gets an AI-suggested next step: "Jenny — 35 days no-show, check in + offer Anna's Saturday slots" — surfaced in your admin
Prefers Stylist Anna · sulfate-sensitive · usually Sat afternoons · last visit 3/15 · birthday 6/7 · spent HK$8,400 to date
Jenny hasn't been back in 35 days (her usual gap is 28). Suggested: send a check-in message with Anna's open Saturday slots. Already in the 'at-risk VIP' auto-segment.
→ Used most by: Beauty / Salon · Clinic / Aesthetic · Tutoring / Education · Yoga / Fitness
04 · AI Employee
Copilot — your one AI employee
Talk to AI Copilot — it executes 80+ operations directly. Pull reports, build customer segments, change order status, set up follow-ups, draft customer replies, change settings. No menu-hunting. You set what each team member can ask Copilot to do — marketers never see finance things, front desk never sees the owner's settings.
- Reports + customer analysis: "Show me customers who spent over HK$5,000 this year but haven't come back in 30 days"
- Combine actions: "Find April-birthday VIPs, build a segment, draft a greeting and set a follow-up for each" in one prompt
- Customer service: "What went wrong with order #482?" / "Draft a Chinese reply for this 1-star review"
- Permission scoping: you set what each member can ask Copilot — marketers can't bypass to finance
Find this year's customers who spent over HK$5,000 but haven't bought in 30 days, build a segment, draft a we-miss-you message, then queue follow-ups.
Found 23 customers (avg spend HK$8,200, avg 41 days no-show). Built segment "at-risk VIP — April", drafted a "we miss you" message, and queued 23 follow-ups for front desk, due Friday. Want to review the draft first?
05 · Orders + Packages
Stripe pays you direct, packages + waitlist in one system
Orders, products, and packages all in one system. Stripe pays straight to your account (we take 0%). AI Auto-Reply can create orders + send payment links right in chat. Multi-session packages (10-class yoga, 12-facial pack, 10-cup coffee pass) each have their own validity period; AI quotes the remaining balance instantly.
- Stripe payments: money goes straight to your account, 0% platform fee
- Packages: prepaid multi-session bundles, a session is deducted when it's booked, AI auto-quotes "how many left"
- Waitlist: out-of-stock customers auto-queue, get a WhatsApp message when it's back in stock
- Order status: unpaid → paid → fulfilled, each step fires the next action
Add 1 M black hoodie + 1 nail file, ship to Tsuen Wan, deliver by the weekend.
✅ Order #ORD-00482 created: M Black Hoodie HK$320 + Nail File HK$80. SF Express to Tsuen Wan = HK$30, total HK$430. Payment link: …. Delivers by Saturday.
06 · Bookings + Multi-location
Multi-location + staff rotation + rooms / chairs / equipment auto-allocated
Works on day 1 for one shop; chains run all locations from one admin. Each branch has its own hours, closures, capacity; staff can rotate on biweekly / triweekly cycles; rooms, chairs, equipment auto-allocate based on the service — system never lets the same table get booked twice in the same slot. Full slots get a waitlist; weekly regulars book a recurring series in one go.
- Multi-location: Pro 3 / Business 10 / Enterprise ∞
- Staff rotation: 1-4 week cycles, Sundays off / alternating Saturdays — pick the pattern
- Industry-aware resource seeding (Salon: Hair / Nail / Wash Basin / Treatment Room; Restaurant: Dining Table / Private Room) — set up at onboarding
- 24h + 2h auto-reminders to customers — no-shows drop
Friday night after 7pm Hot Stone Massage — which branch has space?
Checked all branches: Causeway Bay 19:30 / 21:00 (Treatment Room 1, Therapist Mei, 60 min HK$880); TST 20:00 (Treatment Room 3, Therapist Sara). You usually go Causeway Bay — want me to hold 19:30?
07 · Segments + Broadcasts + Follow-ups
Know who to reach, then reach them — in one system
Customer segments that keep themselves up to date, WhatsApp broadcasts to any segment, a follow-up queue so every promised call-back actually happens, and a deals pipeline for quotes — all on the same customer data the AI uses.
- Segments: build from 10+ fields (life stage, spend, last visit, tags…) — "spent > HK$5,000, no visit in 30 days" stays current
- Broadcasts: send an approved WhatsApp template to a segment, with a monthly allowance per plan
- Follow-ups: one queue for every call-back, quote and check-in — assigned, due-dated, reminded
- Deals: track quotes from inquiry to won / lost, with pipeline totals
'At-risk VIP' — 23 customers (spent > HK$5,000, no visit in 30+ days), 4 new this week, including Jenny (35 days, lifetime spend HK$8,400)
Jenny usually books Stylist Anna on Saturdays — suggest a personal check-in with Anna's open slots. Want me to draft a broadcast for the rest of the segment?
And these areas — every one a real part of the system
Knowledge Base Import
PDF, Word, URLs, and text in images can all be imported. AI Auto-Reply cites your menu, service handbook, or FAQ docs when answering.
iPhone + Android App
Native app, staff phones buzz when a customer messages. Orders, bookings, customers, and reports all work on mobile.
Team Permissions
7 preset roles (owner / manager / front desk / marketer etc.) + custom roles (Business+), per-branch scope, every action logged, retained up to 365 days.
Customer Analytics
Customer retention, conversion funnels, daily snapshots, lifetime spend, health and engagement scores — all calculated automatically, no Excel needed.
Every feature ships with every plan, no separate subscription
Start on Free ($0/mo) — AI employee + AI automation + the full system included. Higher limits, multi-location, rooms + equipment, custom team roles and the full API unlock at the matching plan.